Terms of service

 

Welcome to uurtmc.shop.

These Terms of Service govern your access to and use of the uurtmc.shop website, online store, products, content, customer accounts, checkout facilities, and related services.

Throughout these Terms:

• “uurtmc.shop”, “we”, “us”, and “our” refer to the operator of the uurtmc.shop online store;
• “you”, “your”, “customer”, and “user” refer to a person who visits the website, creates an account, submits an order, purchases a product, or otherwise uses our services;
• “website” refers to uurtmc.shop and its associated pages and online-store functions; and
• “product” refers to any physical product offered for sale through our website.

By accessing the website, creating an account, submitting an order, or purchasing a product, you agree to these Terms of Service.

If you do not agree with these Terms, you must not use the website or purchase products through uurtmc.shop.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional conditions displayed on a product, promotion, shopping-basket, or checkout page.

1. Contact Information

Store Name: uurtmc.shop
Email: info@uurtmc.shop
Phone: +44 7538 958820
Business Address: 31 Harvard Close, Lee-on-the-Solent, PO13 8FS, United Kingdom

Questions about these Terms may be sent to:

info@uurtmc.shop

2. Website Operator

The website is operated under the trading name uurtmc.shop.

The business correspondence address is:

uurtmc.shop
31 Harvard Close
Lee-on-the-Solent
PO13 8FS
United Kingdom

Products must not be returned to this address unless our customer-service team has confirmed in writing that it is the authorised return location.

The authorised return address may be different from our business correspondence address.

3. United Kingdom Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, condition, remedy, or liability that cannot lawfully be excluded under United Kingdom law.

Products supplied through uurtmc.shop must comply with applicable consumer-protection requirements, including requirements that products be:

• Of satisfactory quality;
• Fit for their normal purpose;
• Fit for any particular purpose made known to us before purchase;
• As described;
• Consistent with any sample or model shown; and
• Supplied in accordance with the contract.

Depending on the circumstances, customers may be entitled to:

• Cancel an eligible online purchase;
• Reject faulty products;
• Request a repair or replacement;
• Receive a price reduction;
• Receive a refund; or
• Exercise another remedy available under applicable law.

Our voluntary policies operate in addition to your statutory rights.

4. Eligibility

By using the website or placing an order, you confirm that:

• You have legal capacity to enter into a binding contract;
• You are at least 18 years old, or you are using the website with the permission and supervision of a parent or legal guardian;
• The information you provide is accurate, complete, and current;
• You will use the website only for lawful purposes; and
• You will comply with these Terms and applicable laws.

We may refuse or cancel an order where we reasonably believe that the person submitting the order does not have the legal authority or capacity to complete the transaction.

5. Shopify Platform

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to:

• Display products;
• Operate the website;
• Maintain shopping-basket and checkout functions;
• Receive and process orders;
• Support customer accounts;
• Integrate payment providers;
• Integrate delivery and fulfilment services;
• Maintain website security; and
• Use other ecommerce applications and services.

Shopify provides the technical platform and is not necessarily the seller of products offered through uurtmc.shop.

Shopify and integrated third-party providers may process information in accordance with their own applicable terms and privacy policies.

6. Customer Accounts

You may be able to create a customer account to:

• View order information;
• Review previous purchases;
• Save delivery details;
• Manage account information;
• Track orders; and
• Access other available features.

You are responsible for:

• Providing accurate account information;
• Keeping your password and login details confidential;
• Restricting access to your account and devices;
• Not sharing your account with unauthorised persons; and
• Informing us promptly of suspected unauthorised access.

You must not create or use an account with another person’s identity or information without lawful authority.

We may temporarily restrict or suspend an account where we reasonably believe it has been compromised, used fraudulently, or used in material breach of these Terms.

7. Product Information

We take reasonable steps to provide clear and accurate product information, which may include:

• Product descriptions;
• Photographs;
• Available colours;
• Available sizes or options;
• Materials;
• Dimensions or measurements;
• Care or use instructions;
• Product specifications;
• Prices; and
• Availability.

Customers should review the complete product page before submitting an order.

Minor variations may occur because of:

• Screen settings;
• Photography and lighting;
• Manufacturing tolerances;
• Material or production batches;
• Supplier updates;
• Packaging changes; or
• Minor production differences.

Nothing in this section limits your rights where a product is materially different from its description, image, sample, or representation.

8. Product Colours and Appearance

We aim to display product colours and appearance as accurately as reasonably possible.

However, colours may appear slightly different because of:

• Device display settings;
• Screen calibration;
• Photography;
• Lighting;
• Material batches; or
• Minor manufacturing variations.

A minor difference that does not materially change the product may not constitute a defect.

This does not affect your rights where the product is materially different from its description or representation.

9. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve that product.

A product may become unavailable after an order is submitted because of:

• Inventory errors;
• Simultaneous customer purchases;
• Supplier availability;
• Product discontinuation;
• Quality-control concerns; or
• Events outside our reasonable control.

If we cannot supply a paid product, we will contact you and provide an appropriate solution, which may include:

• Cancelling and refunding the unavailable product;
• Offering an alternative product with your agreement; or
• Cancelling and refunding the affected order.

We will not substitute a materially different product without your consent.

10. Prices and Currency

Unless otherwise stated, prices displayed on uurtmc.shop are expressed in:

Pounds Sterling (GBP)

The total amount payable will be displayed before you submit your order.

The total price may include:

• Product prices;
• Applicable taxes;
• Delivery charges, where applicable;
• Optional services; and
• Other charges clearly disclosed before payment.

We may change product prices before an order is accepted.

A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error and we provide an appropriate solution.

11. Taxes and Charges

Where applicable, taxes will be included in the displayed price or clearly identified before checkout is completed.

Customers are responsible for reviewing the total order price before submitting payment.

We will not add an undisclosed mandatory charge after an order has been submitted.

Any delivery charges or optional service fees will be displayed before payment.

12. Pricing Errors

We take reasonable steps to ensure that prices are accurate.

If an obvious pricing, calculation, or display error occurs, we may contact you before fulfilling the affected order.

You may be offered the option to:

• Confirm the order at the correct price; or
• Cancel the affected product and receive a full refund.

If we cannot contact you within a reasonable period, we may cancel and refund the affected order.

We will not rely on this section in a misleading or unreasonable manner.

13. Promotions and Discount Codes

Promotions, discount codes, competitions, and special offers may be subject to additional conditions displayed when the promotion is offered.

Unless otherwise stated:

• A discount code must be entered before checkout is completed;
• Expired codes cannot be used;
• Only one discount code may be used per order;
• A minimum order value may apply;
• A code may apply only to selected products;
• A code may be limited to one use per customer;
• Discounts have no cash value; and
• Discounts cannot normally be applied retrospectively.

We may reject or remove a promotional benefit where there is reasonable evidence of:

• Fraud;
• Technical error;
• Unauthorised duplication;
• Manipulation of the promotion; or
• Material breach of its published conditions.

We will not unfairly change an accepted promotion after a valid order has been formed.

14. Placing an Order

Submitting an order through the website constitutes an offer to purchase the products listed in your order.

Before submitting your order, you are responsible for reviewing:

• Products selected;
• Product options;
• Quantities;
• Prices;
• Billing information;
• Delivery information;
• Payment details; and
• The total amount payable.

After submission, you may receive an automated order acknowledgement.

An automated acknowledgement confirms that we have received the order but does not necessarily mean that:

• The order has been accepted;
• Payment has been fully verified;
• Products remain available; or
• The order has been dispatched.

15. Contract Formation

A binding sales contract is formed when we:

• Send a clear order-acceptance confirmation;
• Dispatch the order; or
• Otherwise clearly communicate that the order has been accepted.

The contract will apply only to the products confirmed as accepted.

Where an order contains several products, acceptance and dispatch may occur separately for different products.

16. Order Confirmation

After accepting an order, we will normally provide an electronic confirmation containing relevant information, such as:

• Order number;
• Products ordered;
• Product prices;
• Delivery address;
• Billing information;
• Payment information;
• Delivery arrangements; and
• Our contact details.

Customers should save the order confirmation for future reference.

Please contact us promptly if any information appears incorrect.

17. Order Review and Verification

Before accepting or dispatching an order, we may review:

• Product availability;
• Payment authorisation;
• Billing information;
• Delivery information;
• Address accuracy;
• Product quantity;
• Fraud-prevention indicators;
• Pricing accuracy; and
• Compliance with these Terms.

We may request reasonable additional information where necessary to verify an order or protect against fraud.

18. Refusing or Cancelling an Order

Before acceptance, we may refuse or cancel an order where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Incorrect or incomplete information;
• An undeliverable address;
• An obvious pricing error;
• Suspected fraud;
• Unusual or excessive quantities;
• Misuse of a promotion;
• Legal or carrier restrictions;
• A product-safety concern; or
• A material breach of these Terms.

If payment has already been received for a cancelled order, we will issue an appropriate refund to the original payment method.

We will not refuse or cancel an order for an unlawful, discriminatory, arbitrary, or misleading reason.

19. Personal Use and Resale

Products are generally offered for personal or household use.

You must not use the website to:

• Make fraudulent purchases;
• Artificially exhaust inventory;
• Circumvent reasonable quantity limits;
• Misuse promotions;
• Use stolen or unauthorised payment information; or
• Conduct unauthorised activity that materially interferes with ordinary customer access.

We may review unusually large, repeated, or suspicious orders and may impose reasonable purchase limits.

20. Billing and Delivery Information

You agree to provide accurate and complete:

• Full name;
• Billing address;
• Delivery address;
• Email address;
• Telephone number; and
• Payment information.

You are responsible for reviewing this information before submitting an order.

Please contact us promptly if information needs to be corrected.

We cannot guarantee that changes can be made after an order has been processed, packed, transferred to a fulfilment provider, or dispatched.

21. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by:

• Shopify;
• Banks;
• Card networks;
• Digital-wallet providers;
• Payment gateways; or
• Other payment-service providers.

By submitting payment information, you confirm that:

• You are authorised to use the payment method;
• The information provided is accurate;
• Sufficient funds or credit are available; and
• The payment is not connected with fraudulent or unlawful activity.

Third-party payment providers may apply their own terms, verification procedures, and privacy practices.

22. Payment Authorisation

An order may not be processed or accepted until payment has been authorised.

Payment may be delayed, declined, or reviewed because of:

• Insufficient funds;
• Incorrect payment details;
• Card-issuer restrictions;
• Identity verification;
• Fraud-prevention checks;
• Security concerns; or
• Payment-provider outages.

We are not responsible for an independent payment provider’s decision to decline a transaction, but we may provide reasonable assistance where possible.

23. Fraud Prevention

To protect customers and our business, we may conduct reasonable security and fraud-prevention checks.

We may request confirmation of:

• Customer identity;
• Account ownership;
• Billing information;
• Delivery information;
• Payment authorisation; or
• Order details.

An order may be delayed or cancelled where reasonable verification cannot be completed or where there is evidence of unauthorised or fraudulent activity.

24. Shipping and Delivery

Shipping, order processing, estimated delivery periods, tracking, delivery attempts, and related arrangements are governed by our Shipping Policy and the information shown during checkout.

Customers are responsible for providing a complete and accurate delivery address.

Delivery estimates are not guaranteed appointment dates unless expressly confirmed in writing.

Delivery may be affected by:

• Carrier delays;
• Public holidays;
• Severe weather;
• Regional or remote destinations;
• Transport disruption;
• Address errors;
• Security procedures;
• Customs procedures where applicable; or
• Events outside our reasonable control.

Your statutory rights remain unaffected where an order is not supplied within an agreed or legally reasonable period.

25. Multiple Parcels

An order may be divided into separate parcels because of:

• Product availability;
• Different fulfilment locations;
• Parcel size or weight restrictions;
• Packaging requirements;
• Carrier requirements; or
• The need to avoid unnecessary delays.

Separate parcels may have different tracking numbers and arrive on different dates.

You will not be charged an additional standard delivery fee solely because we divide an order into multiple parcels.

26. Risk of Loss or Damage

Risk of accidental loss or damage generally remains with uurtmc.shop until the parcel is delivered to:

• You;
• A person identified by you;
• A person authorised to receive the parcel; or
• A collection location selected or authorised by you.

Nothing in this section excludes responsibility for:

• Non-delivery;
• Incorrect delivery;
• Damage occurring before delivery;
• Faulty products;
• Incorrect products; or
• Any liability that cannot lawfully be excluded.

27. Order Changes

Please contact us as soon as possible if you need to change:

• The delivery address;
• A product option;
• Product quantity; or
• Other order information.

We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has been processed, packed, transferred to a fulfilment provider, or dispatched.

28. Order Cancellations

You may request cancellation before dispatch by contacting:

info@uurtmc.shop

Please include your full name, order number, and the email address used during checkout.

Where an order has already been dispatched, it may need to be received and returned in accordance with our Return and Refund Policy.

Your statutory cancellation rights remain unaffected.

29. Online Cancellation Rights

For most eligible products purchased online, consumers have a limited period in which they may cancel without giving a reason.

Certain exceptions may apply, including for:

• Personalised products;
• Products made to the customer’s specifications;
• Sealed hygiene-sensitive products after the seal has been broken;
• Products liable to deteriorate rapidly; and
• Other products excluded by applicable law.

The applicable cancellation period, return procedure, refund method, and legal exceptions are explained in our Return and Refund Policy.

30. Returns, Refunds, and Exchanges

Returns, refunds, repairs, replacements, and exchanges are governed by our Return and Refund Policy and applicable UK consumer law.

Our voluntary return conditions are separate from your statutory rights.

Nothing in these Terms permits us to refuse a valid statutory remedy solely because:

• A voluntary return period has expired;
• Original packaging is unavailable;
• The product was discounted;
• The product was purchased during a promotion;
• The product was marked as final sale; or
• The customer did not purchase an optional warranty.

Please contact us before sending a product back.

The authorised return address may differ from our business correspondence address.

31. Faulty or Misdescribed Products

Please contact us if a product:

• Is faulty or defective;
• Is unsafe;
• Is not of satisfactory quality;
• Is not fit for its normal purpose;
• Is not fit for a particular purpose made known before purchase;
• Does not match its description;
• Is materially different from the product ordered; or
• Develops a problem within a period in which it could reasonably be expected to remain functional.

Depending on the circumstances, available remedies may include:

• A refund;
• Repair;
• Replacement;
• Price reduction; or
• Final rejection of the product.

Nothing in these Terms limits a statutory remedy.

32. Gift Cards and Store Credit

Where offered, gift cards and store credit are subject to the conditions disclosed when issued.

Gift cards and store credit:

• Must not be obtained or used fraudulently;
• May not be exchangeable for cash except where required by law;
• May be subject to lawful expiry conditions; and
• May be cancelled where obtained through fraud or an invalid payment.

Store credit will not be imposed instead of a monetary refund where the customer is legally entitled to receive a refund.

33. Product Reviews and Customer Content

Customers may be able to submit:

• Reviews;
• Ratings;
• Photographs;
• Videos;
• Comments;
• Suggestions; or
• Other content.

You retain ownership of original content that you submit.

By submitting content, you grant uurtmc.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and use that content for operating, improving, and promoting our store.

You confirm that submitted content:

• Reflects a genuine experience where presented as a review;
• Is accurate to the best of your knowledge;
• Does not infringe another person’s rights;
• Is not defamatory, threatening, fraudulent, discriminatory, or unlawful;
• Does not contain malware or harmful code; and
• Does not disclose another person’s private information without permission.

We may remove content for legitimate legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

34. Feedback and Suggestions

If you send an idea, suggestion, proposal, or other feedback, we may use it to improve our products, website, or services.

We are not required to implement a suggestion or provide compensation unless separately agreed in writing.

This section does not transfer confidential information or intellectual-property rights where such a transfer has not been clearly and lawfully agreed.

35. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by uurtmc.shop.

Protected content may include:

• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Logos;
• Videos;
• Icons;
• Page layouts;
• Website designs;
• Marketing content;
• Databases; and
• Software-related elements.

You may access and use the website for lawful personal and non-commercial purposes.

Without written permission, you must not:

• Reproduce substantial parts of the website;
• Republish our content;
• Use product images or descriptions for unauthorised commercial purposes;
• Sell, license, or distribute protected content;
• Remove ownership notices;
• Systematically scrape website data; or
• Use our branding in a misleading manner.

36. Third-Party Intellectual Property

Third-party brand names, trade marks, logos, photographs, and other protected materials remain the property of their respective owners.

Reference to a third-party brand does not necessarily indicate sponsorship, partnership, affiliation, or endorsement.

Intellectual-property complaints may be sent to:

info@uurtmc.shop

Please identify the protected work, the allegedly infringing content, its location, and the basis of your complaint.

37. Prohibited Uses

You must not use the website or services to:

• Violate applicable law;
• Commit or facilitate fraud;
• Infringe intellectual-property rights;
• Submit false or misleading information;
• Transmit malware or harmful code;
• Attempt unauthorised access;
• Interfere with website security;
• Collect personal information without authority;
• Harass, threaten, or discriminate against another person;
• Impersonate another person or business;
• Manipulate product reviews;
• Misuse promotions;
• Conduct unauthorised security testing; or
• Materially disrupt the website or its infrastructure.

We may restrict access where reasonably necessary to protect customers, systems, service providers, or legal rights.

38. Automated Access and Data Collection

You must not use robots, crawlers, scrapers, automated scripts, or similar tools to:

• Extract substantial website content;
• Collect customer information;
• Circumvent access restrictions;
• Copy product catalogues for commercial purposes;
• Overload website infrastructure; or
• Interfere with normal website operation.

Normal use by legitimate search engines may be permitted where it complies with applicable technical instructions and law.

39. Third-Party Tools and Services

The website may use third-party providers for:

• Ecommerce hosting;
• Payment processing;
• Shipping;
• Order fulfilment;
• Analytics;
• Advertising;
• Customer support;
• Email communications;
• Product reviews; and
• Social-media functions.

Third-party providers may operate under their own terms and privacy policies.

We are not responsible for independent acts or omissions of third parties outside our reasonable control.

This section does not exclude any responsibility that cannot lawfully be excluded.

40. External Links

The website may contain links to third-party websites or services.

Unless expressly stated, we do not control or endorse:

• Third-party content;
• Products or services;
• Privacy practices;
• Website security; or
• Continued availability.

You should review the relevant third party’s terms and privacy policy before providing personal information or completing a transaction.

41. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

Personal information may be processed for purposes including:

• Operating the website;
• Processing orders;
• Taking payment;
• Delivering products;
• Providing customer support;
• Handling returns and refunds;
• Preventing fraud;
• Improving services;
• Conducting analytics; and
• Sending marketing communications where permitted.

Privacy enquiries may be sent to:

info@uurtmc.shop

42. Electronic Communications

By using the website or contacting us electronically, you agree that operational communications may be provided electronically.

These communications may include:

• Order confirmations;
• Payment confirmations;
• Dispatch notices;
• Delivery updates;
• Account notifications;
• Return instructions;
• Refund confirmations;
• Security messages; and
• Important service notices.

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe rights.

43. Website Availability

We take reasonable steps to maintain the website but do not guarantee uninterrupted access at all times.

Access may be affected by:

• Scheduled maintenance;
• Software updates;
• Hosting failures;
• Network interruptions;
• Security incidents;
• Third-party outages; or
• Events outside our reasonable control.

We will take reasonable steps to restore affected services where practical.

44. Accuracy and Corrections

We aim to keep website information accurate and current.

However, the website may occasionally contain:

• Typographical errors;
• Outdated information;
• Technical inaccuracies;
• Pricing errors;
• Inventory errors; or
• Display problems.

We may correct identified errors.

Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.

45. Website Disclaimer

To the maximum extent permitted by law, we do not guarantee that:

• Every website feature will always be available;
• Every technical problem will be corrected immediately;
• Every product will remain continuously available;
• Third-party services will operate without interruption; or
• Website access will always be free from unauthorised interference.

This disclaimer does not exclude statutory consumer rights or any liability that cannot lawfully be excluded.

46. Limitation of Liability

To the maximum extent permitted by law, uurtmc.shop is not responsible for loss or damage to the extent caused by:

• Your unlawful conduct;
• Your material breach of these Terms;
• Product misuse contrary to clear instructions;
• Unauthorised alteration of a product;
• Incorrect information supplied by you;
• Failure to take reasonable steps to reduce avoidable loss; or
• An independent third party outside our reasonable control.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct;
• Breach of a non-excludable statutory right;
• Faulty or misdescribed products where liability cannot be excluded; or
• Any other liability that cannot lawfully be excluded or limited.

47. Consumer Losses

We are responsible for reasonably foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable where:

• It was an obvious consequence of the breach; or
• Both parties knew it might occur when the contract was formed.

Products sold through our consumer store are intended primarily for private use.

Where you use a product for an unauthorised commercial purpose, we are not responsible for business losses such as loss of profit, revenue, contracts, opportunity, or goodwill, except where liability cannot lawfully be excluded.

48. Customer Responsibility for Unlawful Conduct

To the maximum extent permitted by law, you are responsible for reasonably incurred loss, liability, or expense arising directly from:

• Your fraudulent conduct;
• Your unlawful use of the website;
• Your intentional infringement of another person’s rights; or
• Your serious and material breach of these Terms.

This responsibility does not apply to the extent that the loss was caused or contributed to by uurtmc.shop or its service providers.

This section will not be interpreted in a way that imposes an unfair obligation on a consumer.

49. Events Outside Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• Floods or fires;
• War or civil unrest;
• Government restrictions;
• Industrial action;
• Transport disruption;
• Carrier network failure;
• Widespread telecommunications failure;
• Major cybersecurity incidents; or
• Public-health emergencies.

We will take reasonable steps to reduce disruption and resume performance.

Where performance becomes impossible or is significantly delayed, we may offer an alternative, cancellation, replacement, or refund where appropriate.

Your statutory rights remain unaffected.

50. Suspension or Termination

We may suspend or terminate access to the website where reasonably necessary because of:

• Fraud;
• Unlawful activity;
• A material security threat;
• Repeated misuse;
• Unauthorised account access; or
• A serious breach of these Terms.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Suspension or termination does not affect rights or obligations that arose before the suspension or termination.

51. Changes to the Website

We may update, change, suspend, or discontinue parts of the website to:

• Improve functionality;
• Maintain security;
• Update products;
• Comply with legal requirements;
• Change service providers; or
• Maintain business operations.

We will not use this right to unfairly remove or reduce rights relating to an order already accepted.

52. Changes to These Terms

We may update these Terms to reflect changes to:

• Our website;
• Products or services;
• Business operations;
• Payment or fulfilment systems;
• Security practices;
• Service providers; or
• Applicable law.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly remove rights relating to an order already accepted.

53. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be interpreted or reduced to the minimum extent necessary.

If the provision cannot be interpreted or reduced lawfully, it will be removed without affecting the validity of the remaining provisions.

54. No Waiver

A failure or delay in exercising a right does not automatically waive that right.

Any waiver applies only to the specific circumstances for which it was given.

55. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, order confirmation, and any applicable product or promotional conditions, form the agreement between you and uurtmc.shop concerning use of the website and purchases.

Nothing in this section excludes any representation, guarantee, condition, or right that cannot lawfully be excluded.

56. Transfer of Rights and Obligations

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights or obligations as part of a legitimate sale, restructuring, or transfer of the business, provided that doing so does not unfairly reduce your existing rights.

57. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the agreement between you and uurtmc.shop does not have a right to enforce these Terms.

This section does not affect any right or remedy available to a third party under applicable law.

58. Governing Law

These Terms and contracts formed through uurtmc.shop are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland retain any mandatory protections available under the laws applying to them.

Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

59. Complaints and Dispute Resolution

If a dispute or complaint arises, please contact us first so that we can attempt to resolve it directly.

Send your complaint to:

info@uurtmc.shop

Please include:

• Your full name;
• Your order number, where applicable;
• A clear description of the issue;
• Relevant supporting information; and
• The outcome you are seeking.

We will review the complaint fairly and aim to respond within a reasonable period.

Nothing in this section prevents you from contacting:

• Citizens Advice;
• Trading Standards;
• A payment provider;
• An alternative dispute-resolution provider;
• A competent regulator;
• A court; or
• Another consumer-protection body.

60. Contact Us

For questions about these Terms of Service, contact:

uurtmc.shop
Email: info@uurtmc.shop
Phone: +44 7538 958820
Business Address: 31 Harvard Close, Lee-on-the-Solent, PO13 8FS, United Kingdom