Legal notice

 

This Legal Notice provides information about the ownership, operation, commercial activities, and permitted use of the uurtmc.shop website.

By accessing, browsing, placing an order through, or otherwise using uurtmc.shop, you acknowledge this Legal Notice and agree to comply with the applicable website terms and policies.

This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional conditions displayed on our product, basket, promotional, or checkout pages.

1. Website Operator

This website is operated under the trading name:

uurtmc.shop

uurtmc.shop operates as an online retail store serving customers in the United Kingdom.

2. Contact Information

Trading Name: uurtmc.shop
Email: info@uurtmc.shop
Phone: +44 7538 958820
Business Address: 31 Harvard Close, Lee-on-the-Solent, PO13 8FS, United Kingdom

For general enquiries, customer support, complaints, privacy requests, legal communications, or intellectual-property concerns, please contact:

info@uurtmc.shop

3. Business Correspondence Address

Our business correspondence address is:

uurtmc.shop
31 Harvard Close
Lee-on-the-Solent
PO13 8FS
United Kingdom

This address is provided for business correspondence and legal communications.

Customers must not return products to this address unless our customer-service team has confirmed in writing that it is the authorised return destination.

The authorised return address may differ from our business correspondence address because products may need to be returned to a designated returns or fulfilment facility.

4. Nature of the Website

uurtmc.shop is an ecommerce website through which customers may:

• Browse available products;
• Review product descriptions and images;
• Select available options;
• Add products to a shopping basket;
• Submit orders;
• Complete payment;
• Receive order and delivery information;
• Contact customer support; and
• Exercise applicable cancellation, return, and refund rights.

Access to the website does not guarantee that every displayed product will remain continuously available.

5. Shopify Platform

The uurtmc.shop online store is hosted through Shopify.

Shopify provides the ecommerce technology used to:

• Host the online storefront;
• Display products;
• Support customer accounts;
• Maintain shopping-basket functions;
• Support checkout;
• Receive and process orders;
• Integrate payment services;
• Integrate fulfilment and delivery services;
• Maintain security; and
• Provide related ecommerce functions.

Shopify provides the technical platform and is not necessarily the seller of products offered through uurtmc.shop.

6. Product Information

We take reasonable steps to provide clear and accurate information about products offered through uurtmc.shop.

Product information may include:

• Product descriptions;
• Product photographs;
• Available options;
• Materials or composition;
• Measurements or dimensions;
• Care or use instructions;
• Prices;
• Availability; and
• Other relevant characteristics.

Customers should review the complete product page before submitting an order.

7. Product Images and Variations

We aim to display product images, colours, and other visual details as accurately as reasonably possible.

The appearance of a product may vary slightly because of:

• Device display settings;
• Screen calibration;
• Photography;
• Lighting conditions;
• Material or production batches;
• Manufacturing tolerances;
• Packaging changes; or
• Minor supplier updates.

Nothing in this section limits a customer’s rights where a product is materially different from its description, image, sample, or representation.

8. Product Availability

All products are subject to availability.

Adding a product to a shopping basket does not reserve that product.

A product may become unavailable after an order is submitted because of:

• Inventory errors;
• Simultaneous customer purchases;
• Supplier availability;
• Product discontinuation;
• Quality-control concerns; or
• Circumstances outside our reasonable control.

If we cannot supply a paid product, we will contact the customer and provide an appropriate solution, which may include cancellation and a refund.

We will not substitute a materially different product without the customer’s agreement.

9. Prices and Currency

Unless otherwise stated, prices displayed on uurtmc.shop are expressed in:

Pounds Sterling (GBP)

The total amount payable will be displayed before the customer submits an order.

The total amount may include:

• Product prices;
• Applicable taxes;
• Delivery charges, where applicable;
• Optional services; and
• Other charges clearly disclosed before payment.

We will not add an undisclosed mandatory charge after an order has been submitted.

10. Pricing Errors

We take reasonable steps to ensure that product prices are accurate.

If an obvious pricing, calculation, or display error is identified before fulfilment, we may contact the customer and offer the option to:

• Confirm the order at the correct price; or
• Cancel the affected product and receive a refund.

If we cannot contact the customer within a reasonable period, we may cancel and refund the affected order.

We will not rely on an alleged pricing error in a misleading, arbitrary, or unreasonable manner.

11. Orders and Contract Formation

Submitting an order through uurtmc.shop constitutes an offer to purchase the products listed in the order.

An automated order acknowledgement confirms that the order has been received but does not necessarily confirm final acceptance.

A binding sales contract is normally formed when we:

• Send a clear order-acceptance confirmation;
• Dispatch the products; or
• Otherwise clearly communicate that the order has been accepted.

We may refuse or cancel an order before acceptance where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Incorrect or incomplete customer information;
• An undeliverable address;
• An obvious pricing error;
• Suspected fraud;
• Product-safety concerns;
• Legal or carrier restrictions; or
• A material breach of our published terms.

Where payment has already been received for a cancelled order, an appropriate refund will be issued.

12. Order Confirmation

After accepting an order, we will normally provide an electronic confirmation containing relevant information, which may include:

• Order number;
• Products ordered;
• Product prices;
• Billing information;
• Delivery information;
• Payment status;
• Delivery arrangements; and
• Our contact details.

Customers should review and retain the order confirmation for future reference.

13. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by:

• Shopify;
• Payment gateways;
• Banks;
• Card networks;
• Digital-wallet providers; or
• Other payment-service providers.

By submitting payment information, the customer confirms that:

• The information provided is accurate;
• The customer is authorised to use the payment method;
• Sufficient funds or credit are available; and
• The transaction is not fraudulent or unlawful.

Payment providers may operate under their own terms and privacy policies.

14. Fraud Prevention

We may conduct reasonable identity, payment, address, and fraud-prevention checks before accepting or dispatching an order.

We may request additional information where reasonably necessary to:

• Verify an order;
• Confirm payment authorisation;
• Protect a customer account;
• Prevent fraud;
• Protect website security; or
• Comply with legal obligations.

An order may be delayed or cancelled where reasonable verification cannot be completed or where there is evidence of fraudulent or unauthorised activity.

15. Shipping and Delivery

Shipping methods, delivery charges, processing periods, estimated delivery times, tracking arrangements, delivery attempts, and related conditions are explained in our Shipping Policy and during checkout.

Customers are responsible for providing complete and accurate delivery information.

Delivery estimates are not guaranteed appointment dates unless expressly confirmed by us in writing.

Delivery may be affected by:

• Carrier delays;
• Public holidays;
• Severe weather;
• Transport disruption;
• Regional or remote destinations;
• Address errors;
• Security checks; or
• Events outside our reasonable control.

Nothing in this section limits a customer’s statutory rights where an order is not delivered within an agreed or legally reasonable period.

16. Consumer Rights

Products sold through uurtmc.shop are subject to applicable United Kingdom consumer-protection requirements.

Nothing in this Legal Notice or another uurtmc.shop policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded.

Products must meet applicable legal requirements concerning:

• Satisfactory quality;
• Fitness for purpose;
• Accuracy of description;
• Safety; and
• Compliance with the sales contract.

Depending on the circumstances, customers may be entitled to:

• Cancel an eligible online purchase;
• Reject a faulty product;
• Request a repair or replacement;
• Receive a price reduction;
• Receive a refund; or
• Exercise another legally available remedy.

17. Online Cancellation Rights

Customers purchasing eligible products online may have a statutory right to cancel within the applicable cancellation period.

Legal exceptions may apply to certain products, including:

• Products made to the customer’s specifications;
• Clearly personalised products;
• Sealed hygiene-sensitive products after the seal has been broken;
• Products liable to deteriorate rapidly; and
• Other products excluded by applicable law.

Complete cancellation conditions, exceptions, and procedures are provided in our Return and Refund Policy.

18. Returns and Refunds

Customers should contact us before returning a product.

Return requests should be sent to:

info@uurtmc.shop

Please include:

• Your full name;
• Order number;
• The product concerned;
• The reason for the request;
• Relevant photographs or supporting information where applicable; and
• The outcome being requested.

Do not return products to our business correspondence address without written return instructions.

Returns, refunds, repairs, replacements, and exchanges are handled in accordance with our Return and Refund Policy and applicable consumer law.

19. Faulty, Damaged, or Incorrect Products

Please contact us if a product:

• Is faulty or defective;
• Arrives damaged;
• Is unsafe;
• Is not of satisfactory quality;
• Is not fit for its normal purpose;
• Does not match its description;
• Is materially different from the product ordered; or
• Was supplied in an incorrect quantity or option.

Depending on the circumstances, an appropriate remedy may include:

• A refund;
• Repair;
• Replacement;
• Price reduction; or
• Another legally required solution.

Reasonable return costs for faulty, damaged, incorrect, or misdescribed products will be covered where required by applicable law.

20. Privacy and Personal Information

Personal information collected through uurtmc.shop is handled in accordance with our Privacy Policy and applicable United Kingdom data-protection requirements.

Personal information may be processed for purposes including:

• Operating the website;
• Processing orders;
• Taking payments;
• Arranging delivery;
• Providing customer support;
• Handling returns and refunds;
• Preventing fraud;
• Maintaining security;
• Conducting analytics; and
• Sending marketing communications where permitted.

Privacy enquiries may be sent to:

info@uurtmc.shop

21. Cookies

uurtmc.shop may use cookies and similar technologies to:

• Operate essential website functions;
• Maintain customer sessions;
• Remember shopping-basket contents;
• Support checkout;
• Prevent fraud;
• Measure website performance;
• Remember privacy preferences; and
• Support advertising where permitted.

Non-essential cookies will be managed through available consent or privacy-preference controls where required.

Additional information is provided in our Privacy Policy and available Cookie settings.

22. Electronic Communications

Operational communications may be provided electronically.

These communications may include:

• Order confirmations;
• Payment notifications;
• Dispatch notices;
• Delivery updates;
• Account-security messages;
• Return instructions;
• Refund confirmations; and
• Important legal or service notices.

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe rights.

23. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by uurtmc.shop.

Protected content may include:

• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Logos;
• Videos;
• Icons;
• Page layouts;
• Website designs;
• Marketing materials;
• Databases; and
• Software-related elements.

The website may be used for lawful personal and non-commercial purposes.

Without prior written permission, users must not:

• Reproduce substantial parts of the website;
• Republish website content;
• Use product images or descriptions commercially;
• Sell, license, or distribute protected content;
• Remove ownership notices;
• Systematically extract website data; or
• Use the uurtmc.shop name or branding in a misleading manner.

24. Third-Party Intellectual Property

Third-party trade marks, brand names, logos, photographs, and other protected materials remain the property of their respective owners.

Reference to a third-party brand does not necessarily indicate sponsorship, partnership, affiliation, or endorsement.

Intellectual-property complaints may be sent to:

info@uurtmc.shop

A complaint should identify:

• The protected work or right;
• The allegedly infringing content;
• The location of the content;
• The complainant’s contact information; and
• The basis of the complaint.

25. Customer Reviews and Content

Customers may be able to submit reviews, ratings, photographs, videos, comments, or other content.

Submitted content must:

• Reflect a genuine experience where presented as a review;
• Be accurate to the customer’s knowledge;
• Not be defamatory, fraudulent, threatening, discriminatory, or unlawful;
• Not infringe another person’s rights;
• Not contain malicious software; and
• Not disclose another person’s private information without permission.

We may moderate or remove content for legitimate legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

26. Prohibited Uses

Users must not use the website to:

• Violate applicable law;
• Commit or facilitate fraud;
• Attempt unauthorised access;
• Interfere with website security;
• Introduce malware or harmful code;
• Collect personal information without authority;
• Impersonate another person or business;
• Submit false or misleading information;
• Misuse promotions;
• Manipulate reviews;
• Infringe intellectual-property rights;
• Systematically extract substantial website content; or
• Materially disrupt normal website operation.

We may restrict access where reasonably necessary to protect customers, systems, service providers, or legal rights.

27. Third-Party Tools and Services

The website may use third-party providers for:

• Ecommerce hosting;
• Payment processing;
• Shipping;
• Order fulfilment;
• Analytics;
• Advertising;
• Customer support;
• Email communications;
• Product reviews; and
• Social-media functions.

Third-party providers may operate under their own terms and privacy policies.

We are not responsible for independent acts or omissions of third parties outside our reasonable control.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

28. External Links

The website may contain links to third-party websites or services.

Unless expressly stated, uurtmc.shop does not control or endorse:

• Third-party content;
• Products or services;
• Privacy practices;
• Security practices; or
• Continued availability.

Users should review the relevant third party’s terms and privacy policy before providing personal information or completing a transaction.

29. Website Availability

We take reasonable steps to maintain the availability and security of uurtmc.shop.

However, access may occasionally be interrupted because of:

• Scheduled maintenance;
• Software updates;
• Hosting failures;
• Network interruptions;
• Security incidents;
• Third-party outages; or
• Events outside our reasonable control.

We do not guarantee that every website feature will be continuously available or free from technical errors.

30. Accuracy and Corrections

We aim to maintain accurate and current website information.

The website may occasionally contain:

• Typographical errors;
• Outdated information;
• Technical inaccuracies;
• Pricing errors;
• Inventory errors; or
• Display problems.

We may correct identified errors.

Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.

31. Limitation of Liability

To the maximum extent permitted by law, uurtmc.shop is not responsible for loss or damage to the extent caused by:

• A user’s unlawful conduct;
• A material breach of our published terms;
• Product misuse contrary to clear instructions;
• Unauthorised alteration of a product;
• Incorrect information supplied by the customer;
• Failure to take reasonable steps to reduce avoidable loss; or
• An independent event outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct;
• Breach of non-excludable consumer rights;
• Faulty or misdescribed products where liability cannot be excluded; or
• Any other liability that cannot lawfully be excluded or limited.

32. Events Outside Reasonable Control

We are not responsible for delay or failure caused solely by events outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• Floods or fires;
• War or civil unrest;
• Government restrictions;
• Industrial action;
• Transport disruption;
• Carrier network failure;
• Widespread telecommunications failure;
• Major cybersecurity incidents; or
• Public-health emergencies.

We will take reasonable steps to reduce disruption and resume normal operations.

Where performance becomes impossible or is significantly delayed, we will provide an appropriate solution in accordance with the circumstances and applicable law.

33. Complaints

Customers may submit complaints by contacting:

info@uurtmc.shop

Please include:

• Your full name;
• Your order number where applicable;
• A clear description of the issue;
• Relevant supporting information; and
• The outcome being requested.

We will review complaints fairly and aim to respond within a reasonable period.

Nothing in this section prevents a customer from contacting:

• Citizens Advice;
• Trading Standards;
• A payment provider;
• A competent regulator;
• An alternative dispute-resolution provider; or
• A court with appropriate jurisdiction.

34. Governing Law

This Legal Notice and use of uurtmc.shop are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland retain any mandatory protections available under the laws applying to them.

Nothing in this section prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

35. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our website;
• Products or services;
• Business operations;
• Contact information;
• Delivery arrangements;
• Service providers; or
• Applicable law.

The latest version will be published on this page with an updated revision date.

Changes will not unfairly reduce rights relating to an order already accepted.

36. Contact Us

For legal, business, order, customer-service, privacy, or intellectual-property enquiries, contact:

uurtmc.shop
Email: info@uurtmc.shop
Phone: +44 7538 958820
Business Address: 31 Harvard Close, Lee-on-the-Solent, PO13 8FS, United Kingdom